Print

Calgary, AB – April 21, 2020 – WebRezPro cloud property management system (PMS) by World Web Technologies Inc. (WWT) now offers direct integration with ALICE, a leading hotel operations platform that streamlines internal communications, task management and service delivery. The combined solution empowers hotel staff to step up customer service response times and personalization.

Direct integration between ALICE and WebRezPro gives hotels a more complete view of their guests and improves customer response times. By automatically consolidating reservation data from the PMS with the ALICE application, the integration allows hotel staff to access all relevant guest information with guests’ requests in real time and triggers timelier guest messaging.

Without a direct interface between the two systems, hotel staff must crosscheck reservation data manually, which can lead to data inaccuracy, delayed response times and missed opportunities for service personalization.

About ALICE

ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, Hyatt Hotels Corporation, Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, Fairmont Hotels & Resorts, and The Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the 2019 Forbes Travel Guide Brand Official Staff Technology Platform, an Inc. Best Workplaces of 2019, a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2020, winner of Best Concierge Software, and Finalist for Staff Collaboration Software (Best in North America), Housekeeping, Facilities Maintenance Management, and Preventative Maintenance Software at the 2020 HotelTechAwards. For more information, visit https://www.aliceplatform.com.

About WebRezPro

WebRezPro is a powerful, easy-to-use cloud property management system for all accommodation types and sizes. The fully integrated and automated system saves lodging operators time and boosts revenue by streamlining and modernizing front desk and back office operations. Bringing the benefits of the cloud to 1,500+ properties in 40 countries, WebRezPro is a product of World Web Technologies Inc., an Internet marketing and software company for tourism and hospitality since 1994. For more information, visit www.webrezpro.com.

Contact:

Janie Agar, Director of Sales & Marketing

World Web Technologies Inc.

Ph: 1.800.221.3429

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 
Print

Vancouver, B.C. – April 17, 2020 – On April 6, 2020 Coast Hotels launched its Coast Cares program, in an effort to provide accredited healthcare workers and first responders with a place to get a well-deserved rest.

“When we saw media stories about nurses and healthcare workers sleeping in their cars, we wanted to be part of the solution”, stated Kelli Steer, VP Hotel Operations. “While the hotel industry is also hurting during this crisis, we have empty rooms and we’re in a position to help.”

Coast Hotels has locations across western Canada that are in close proximity to hospitals and care centres, yet far enough away from the sounds that might get in the way of recharge. If it is more convenient for a healthcare or frontline worker to stay in a hotel than to travel home, this special $59 rate, which includes parking at most locations, makes it much more affordable. Day rates and flexible check-in/check-out times are available. Wi-fi is always complimentary at Coast Hotels.

While Coast Hotels has always had high standards for cleanliness, additional cleaning and hygiene protocols are in place at all Coast Hotels. These include increased frequency of cleaning key public spaces, wiping down frequently touched items such as elevator buttons and door handles, as well as completing comprehensive room cleaning and leaving additional time between guest room turnover.

In response to COVID-19, Coast Hotels has closed its swimming pools, hot tubs, saunas, fitness centres,  and business centres. Many properties have also closed their food and beverage facilities at this time.

 
Print

April 20, 2020

Expert Says Impact of COVID-19 On Travel and Tourism Industry Will be Worse than 9/11 and SARS

The impact of COVID-19 has been particularly disastrous for the travel and tourism industries. According to the the World Travel & Tourism Council (WTTC), up to 50 million jobs in the travel and tourism sector are at risk due to the COVID-19 pandemic and global travel could be adversely impacted by up to 25% in 2020 -- equivalent to a loss of three months of global travel.

Zongqing Zhou, PhD, professor at the College of Hospitality and Tourism Management of Niagara University, says 

"the impact of COVID-19 is going to be more lasting and game-changing" for the country's airlines than even 9/11 and the previous SARS outbreak."

"In the case of 9/11, people felt safe enough to take part in everyday activities, including travel, as long as they witnessed active security measures," said Dr. Zhou

"In the case of SARS, it was not as deadly and contagious as COVID-19 and, importantly, there was a vaccine. As soon as SARS was defeated, people felt safe to travel again," said Dr. Zhou. 

"However, COVID-19 is different: it is much more contagious, more dangerous, more widespread, and there is no vaccine yet. Even after we pass the apex and the number of new cases is reduced to zero, people will still be conscious of a potential second wave. Travel would still be considered unsafe and people might still want to avoid crowds, inevitably prolonging the economic impact on the travel and tourism industries."

Dr. Zhou, who also serves as the president of the International Society of Travel and Tourism Educators (ISTTE), says  although it is hard to predict how long international travel restrictions will be in place as the rate of new COVID-19 infections decreases, he believes we can look at China and the city of Wuhan as a guideline.

"I believe all countries should study China's experience closely and implement similar measures," says Dr. Zhou. "The city of Wuhan was locked down for more than two months -- 76 days to be exact -- along with the rest of China.

"Before reopening Wuhan, other cities in China started to loosen their travel restrictions to allow people to go back to work. However, the country also placed tight restrictions on incoming international visitors, implementing a procedure of temperature checking, and 14-day quarantine periods before any visitor could freely enter China. In addition, China only allowed direct international flights to safe cities and destinations, avoiding transfers to reduce the chances of virus contamination during transit."

Despite the bleak outlook, all hope is not lost. In fact, Dr. Zhou says "the travel and tourism industry is the critical player in re instituting the sense of safety and security in the minds of the travelers and customers."

Dr. Zhou outlined a few measures he would take if he were the CEO of a travel, tourism, or hospitality company:

  1. Hire a "CSO": Chief Safety Officer. This CSO must be an expert in public health and public security.
  2. Make public safety and security the centerpiece of management, marketing and promotion.
  3. Provide assurances that all customers will be well-protected within its properties or destinations, such as providing free or next to free masks, sanitation equipment, and local hospital connections if needed.
  4. Create innovative programs and events focusing on social distancing, such as "controlled crowd traveling", private group traveling, family traveling, limited group size tours, and special, small group dining experiences.
  5. Add "crisis forbearance" to the loyalty program. Loyal program customers are automatically protected from any losses due to a crisis like COVID-19. For example, any booked flight, hotel, tour, meal, or cruise will be automatically refunded or extended for at least another year based on customers' preferences.

"COVID-19 is certainly going to be a game changer for the travel and tourism industry," says Dr. Zhou. "Those who can learn from this experience and implement changes in the future will be the winners; those who keep doing the same old business will be left in the dust."

 

Page 12 of 17

<< Start < Prev 7 8 9 10 11 12 13 14 15 16 Next > End >>