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RALEIGH, N.C. (June 25, 2019) – The installation of an advanced bed bug detection system from Delta Five Systems, LLC, a supplier of innovative solutions to stop bed bugs using computer vision, biological science, and cloud technology, has proven to be a smart investment for a newly-constructed hotel located near Hartford, Connecticut. Realizing early on that traditional bed bug management methods would not provide a sufficiently effective solution for preventing infestations, managers at the Hilton Garden Inn Wallingford had the Delta Five Automated Bed Bug Detection System installed after construction at their property in September 2017, and as a result, there have been zero bed bug infestations and zero guest/pest encounters as of June of this year.

“We know bed bugs can’t be avoided, since guests eventually bring them onto the property,” said Linzi T. Bell, general manager, Hilton Garden Inn Wallingford. “Since traditional inspection methods don’t adequately help prevent infestations, we needed to protect our investment, and the best way to do so was with the Delta Five Automated Bed Bug Detection System, which enables us to find the bed bugs before they find the guests.”

As a newly constructed hotel, there had never been a bed bug found on property. However, since bed bugs are unavoidable because they usually enter – one or two at a time – via unsuspecting guests, hotel management at the Hilton Garden Inn Wallingford wanted to ensure every possible effort was made to reduce the chance of guests encountering bed bugs, and thus, sought to safeguard their new property by installing 235 Delta Five electronic lures in all 139 guest rooms. The devices can detect a single bed bug before guests, hotel staff, pest management providers or canines, while delivering proactive 24/7 monitoring of guest rooms to attract and trap the bugs. Once a bed bug is found, a notification is transmitted instantly over WiFi to the hotel staff, who are alerted via text or email. The cloud-based system retains capture data and enables hoteliers to track trends and forecast potential issues.

“When missed, a single bed bug can grow into an infestation, which can be particularly damaging to the reputation of new properties looking to both jumpstart their revenue upon opening and build a client base,” said Delta Five Chief Marketing and Strategy Officer Al Safarikas. “With our revolutionary technology, the Delta Five Automated Bed Bug Detection System actively works to stop bed bugs before an infestation occurs, thus, saving new hotels from significant costs associated with expensive heat treatments or other remediation.”

For more information about the Delta Five Automated Bed Bug Detection System, please visit: http://www.deltafive.com/.

 
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CALGARY – June 20, 2019 – Fairmont Hot Springs Resort is pleased to announce the completion of its extensive natural mineral hot springs pool renovation, which began in January 2019. This is the first major renovation to the pool in its 60-year history and made possible by an investment from the Business Development Bank of Canada (BDC).

“These pool upgrades reflect the incredible mountain vistas that surround the property,” says Fairmont Hot Springs Resort CEO Vivek Sharma. “Our pools are sourced directly from the largest natural mineral hot springs in Canada, and I look forward to welcoming guests of all ages to the one-of-a-kind rejuvenating experience. We are grateful for the financing from BDC that has made the impressive transformation of our pools possible.”

“Access to capital is vital for growing Canadian companies,” says Michael Selci, Senior Vice President, Prairies Region, BDC. “We are pleased to have provided financing to Fairmont Hot Springs Resort for this valuable project as they expand their service offering and generate economic returns for their community.”

The Resort worked closely with highly sought-after specialist Evolution Pools and Spas to plan and execute the major renovation, resulting in an inspiring and relaxing hot springs paradise. Guests will immediately appreciate the new natural rock poolscape that seamlessly blends into the Resort’s stunning Columbia Valley surroundings, reminding visitors of the mineral-rich water’s source deep in the mountains.

“This was an incredible project and I am thrilled to see our shared vision come to life and be enjoyed by guests from across Canada and around the world,” says Danny Tarasewich, owner of Osoyoos-based Evolution Pools and Spas. “It’s a beautiful new space and I am proud to have taken part in its transformation.”

Upgrades completed this year in addition to the new poolscape include:

  • A zipline over the lap pool
  • Expanded pool decks, naturally heated by the hot springs water
  • Two new diving boards
  • A mountain-inspired water feature
  • New piping and infrastructure
  • New sustainable lighting

Fairmont Hot Springs Resort’s newly renovated natural mineral hot springs are open now for guests to enjoy. For more information, please visit www.fairmonthotsprings.com.

 
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DENVER (June 17, 2019) — RLH Corporation (NYSE:RLH) announced today that they have successfully deployed an industry-first Artificial Intelligence Virtual Agent for Central Reservations to support all 1,400 system hotels.  This announcement follows the successful completion of a three-month program pilot originally announced on April 24, 2019.  

“The results of our pilot have been very positive,” said RLH Corporation Director of Telephony Optimization & Analytics, April Weatherly.  “We’re seeing travelers engage with the technology at a rate higher than we anticipated and are very pleased with the Virtual Agent’s ability to resolve traveler questions autonomously, reducing the cost of non-revenue related calls.”

In concert with the systemwide rollout of the Virtual Agent, new features and capabilities have been deployed to further support travelers.  The second-generation Virtual Agent added broader Central Reservations Systems integration to support additional hotel information searches and the ability to confirm, modify or cancel reservations.  It also enhances the Central Reservations Office ticketing system integration to ensure a seamless transfer for the caller to a live agent when necessary. 

Over the next several months, RLH Corporation will continue to build out it’s AI capabilities with further enhancements to support reservations, Hello Rewards and telephony solutions.  “As technology continues to change, so does the expectation of the guest and how they connect to our hotels. By providing AI through Central Reservations, we are opening up alternative channels and more options for our guests without sacrificing the positive experience they’ve come to expect from RLH Corporation,” said Weatherly.  

To learn more about franchising with RLH Corporation, visit franchise.rlhco.com. We don’t wait for the future. We create it. 

 
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TORONTO, ON (May 28, 2019) – Realstar Hospitality is proud to announce the opening of the 36th Motel 6 in Canada. Motel 6 - Victoria Airport is the fifth hotel for the brand in British Columbia and the first on Vancouver Island.

Located minutes from Victoria International Airport, the hotel is 8 kilometers from internationally renowned Butchart Gardens and within close proximity to Shaw Centre for the Salish Sea, Elk Lake and a wide variety of dining options.

“We look forward to welcoming guests from around the world and can’t wait to provide them with a home away from home while they enjoy Victoria’s many offerings,” said Micaela Smith, hotel General Manager.

Completely renovated, each guestroom features a 42” flat-screen TV, microwave and mini-fridge. Guests will enjoy free Wi-Fi and complimentary morning coffee in the lobby. At Motel 6, pets are always welcome and kids 17 and under stay free when occupying the same room as an adult family member.

“Motel 6 - Victoria Airport is a great addition to the brand, providing great value to guests that want to experience the beauty of Vancouver Island,” said Irwin Prince, President & COO, Realstar Hospitality. “We look forward to welcoming more hotels to our portfolio throughout the year.”

Reservations for Motel 6 - Victoria Airport can be made by visiting motel6.com or by calling 1.800.4MOTEL6 (1.800.466.8356).

 
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Atlanta, GA – June 5, 2019 – Today, hotel owner, operator and developer, Hotel Equities (HE), announced their appointment as the management firm for the Holiday Inn Canmore, located at 1 Silvertip Trail in Canmore, AB. The resort-style hotel is situated next to the TransCanada Highway and features stunning views of nearby Three Sister Mountain. The hotel is owned by 3G Equity Inc. of APX Hotels Group.

In early 2019, APX Hotels Group established a strategic expansion partnership with Hotel Equities. At that time, HE assumed management of eight branded hotels developed and owned by 3G Equity/APX Hotels. In May, APX acquired Best Western Wainwright Alberta and Holiday Inn Canmore Alberta, expanding its portfolio to 10 hotels. Hotel Equities currently operates a total of twenty-three hotels in Canada with its Canada-based office and team located in Edmonton.

“We are excited to be in Canmore operating this beautiful IHG hotel. We're focused on maximizing returns for this great ownership group,” said Joe Reardon, chief development officer for HE. “Our firm’s operational expertise and knowledge of resort-style destination properties will ensure its success.”

“We continue to expand and shift management responsibility to Hotel Equities,” said Mike Lai, president of APX Hotels Group. “They have deep resources and a professional management team to implement and provide high quality services to our guests.”

The Holiday Inn Canmore is located near downtown Canmore Alberta offering guests dramatic mountain views and close proximity to unforgettable adventures in Alberta’s backyard, such as hiking at Banff National Park, biking on the Legacy Trail or swimming at Quarry Lake. The hotel’s location also offers guests an abundance of attractions during their visit with three nearby golf courses and ski slopes at Lake Louise Ski Area, Norquay, Nakiska and Sunshine Village. 

With nearly 1,200 hotels across the world, Holiday Inn continues to expand its global footprint to create memorable experiences that best serve today’s business and leisure travelers. To learn more about the Holiday Inn brand and how it is growing for the modern traveler, visit www.holidayinn.com or call 1-888-HOLIDAY.

 

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