Québec City, Monday, December 15, 2025 – Following the official awarding of recognition to three additional concierges last month, has reached a historic milestone, it now holds the highest number of Les Clefs d’Or members of any hotel in Canada. With these new distinctions, the property proudly counts ten of the finest hotel concierges in the world, each proudly wearing the iconic crossed golden keys—the international symbol of excellence and unwavering dedication to guest service. This recognition highlights the essential work of our concierge team, who guide, advise and support our guests daily, uncovering the best the city has to offer and curating truly memorable experiences.
“We are extremely proud that our concierge team is recognized among the best in the world. Every day, they bring their expertise and passion to our guests, ensuring each stay at the Château is unforgettable. Congratulations—and above all, thank you—to our entire Les Clefs d’Or team between our concierge desks: Jason Turpin, Guillaume Giordano, Eric Sabetta, Catherine Leblanc, Iris Germain, Stéphanie Guay, Diane Gauthier, Maleni Rendon Chavez, Christine Gingras and Francis Bélanger,” says Simon Bovoli, Director of Luxury Experience & Concierge Services.
LES CLEFS D’OR – THE ELITE OF CONCIERGE SERVICE
Les Clefs d’Or is a prestigious international association of professional hotel concierges, with nearly 4,000 members across more than 80 countries and 530 destinations. Instantly recognizable by the crossed golden keys worn on their lapels, these concierges form an elite worldwide network committed to continuous professional development and exceptional guest service. Officially founded in France in 1952, with origins dating back to 1929, the organization is built on its core motto: service through friendship. Serving more than 100 million travelers annually, Les Clefs d’Or members handle requests ranging from the everyday to the truly extraordinary, relying on unparalleled local expertise and the strength of their global network. From Berlin to New York, Paris to Tokyo, no one knows the world—or delivers service with such inspired dedication—quite like Les Clefs d’Or concierges.
A SELECTION PROCESS AS DEMANDING AS ITS PRESTIGE
Becoming a Les Clefs d’Or member marks the culmination of an exceptionally rigorous journey. To qualify for the golden keys, candidates must have at least five years of hospitality experience, with a minimum of two specifically as a concierge, and must demonstrate impeccable professionalism. Before being admitted to the official examination, their abilities are tested through six mystery evaluations conducted over a two to three months period by their regional peers. This phase assesses, in real service conditions, the finesse, precision and excellence of their daily guest interactions. Candidates then advance to the final stage: an extensive, month-long practical examination. They must design a detailed, cross-Canada itinerary featuring truly exclusive experiences made possible through their professional relationships across the country. This in-depth evaluation encompasses a wide range of skills, including ethical knowledge, foreign language proficiency, and foundational sommelier principles, and concludes with an oral presentation before established members. Upon successful completion, the candidate’s file is reviewed by the regional council, then by the national council, which formally confirms their admission into this international fraternity built on excellence, trust and mentorship.