April 7, 2020

The Canadian Hotel Advisor Collective was jointly formed by Blake, Cassels & Graydon LLP, Cassels, Brock & Blackwell LLP, CBRE Hotels, CFO Capital, Colliers Hotels, Cushman & Wakefield, HVS and JLL and supported by Big Picture Conferences as a response to the impact of COVID-19 on firms and to act as a centralized source to filter, funnel and direct timely, useful information for industry stakeholders from industry stakeholders during this difficult time.

Initially, we look to accomplish this through recurring informational webinars and a dedicated website with the latest hotel research, data and best practices to help industry participants navigate the daunting business and operational challenges posed by the novel coronavirus. By drawing on our deep hotel industry knowledge and comprehensive network of relationships both nationally and internationally, we hope to bridge valuable information that owners, operators, brands, lenders and government are searching for and provide expertise and insight.

As a collective, we stand by our clients, partners and friends who are facing an unprecedented challenge and together are expressing the support of each of our firms.

We are here to help.

By the end of this week we will have the CHAC website up and running where you will be able to find industry information gathered by the collective.


Hotel owners and operators should be aware that the Government of Canada is seeking, on a priority basis, a number of services that hotel owners may be uniquely positioned to provide. These include food services, laundry services, and accommodation maintenance services. This could provide an important revenue enhancement opportunity for owners who are experiencing a loss of revenue due to the current situation.

Hotel owners are encouraged to go visit the website and submit their capacity and region with respect to the COVID-19 notice of priority procurements.


April 7, 2020

Dear Members,

Our country, province, and communities are experiencing a crisis of insurmountable proportions that nobody could have anticipated. We have stayed in close contact with key partners and stakeholders during this pandemic to communicate the impact and government announcements to the hotel industry. Importantly, we have also shared the industry’s desire to help and support in these times of need.

The provincial government has come to our industry seeking help to provide accommodation for the essential needs of frontline workers in key communities throughout the province.

Our ask:

British Columbia hotels and accommodation properties are being called upon to provide needed accommodation to essential workers who need to be away from home for extended periods of time to respond to COVID-19, to self-isolate, or meet work demands.


We recognize the unprecedented business challenge that COVID-19 has brought for the hospitality industry, and also see this as an opportunity for accommodation providers to continue operations and keep your workers employed. During this crucial time for the health and safety of people in B.C., we encourage you to see yourselves as part of the critical infrastructure our province needs to weather this storm.


The provincial government is asking all properties interested in participating to reach out to us below with the required details. They are prioritizing communities based on size and proximity to hospitals, and therefore, not all communities will be required to participate at this time, but this could well change.

If you are interested and available to help support at this time, please email This email address is being protected from spambots. You need JavaScript enabled to view it. with the following details:

  • Property Name
  • General Manager
  • City
  • Phone
  • Email
  • How many rooms you have available, including the number of rooms with:
    • Kitchens
    • Refrigerators
  • Restaurant on site or close by for takeout (yes/no)
  • COVID-19 Rate
  • The team at BCHA is working closely with the provincial government to determine the highest priority needs. Thank you for your continued support of your community, your neighbours, and our essential workers.


GREEN  BAY, WIS. - April 3, 2020 - Access Point Financial, LLC (APF), a leading direct lender and specialty finance company focused exclusively on the hospitality industry, today announced the completion of an agreement with Lodging Opportunity Fund REIT (LOF REIT) to refinance the Delta by Marriott in Green Bay, WI.

LOF REIT worked with Access Point Financial to secure a $9.2 million loan on the property. The REIT chose APF as its lending partner due to the company's ability to be nimble when working with a limited time budget, its flexible terms, and the degree of certainty that the transaction would close within the required timeframe. APF had 15 days to underwrite, approve and fund the loan with an impending loan maturity of late March. The loan was being underwritten and approved simultaneously as the COVID-19 pandemic continued to evolve in the United States, with subsequent travel restrictions and social distancing policies put in place across the country, directly impacting the hotel industry. 

The hotel was acquired by Lodging Opportunity Fund REIT in 2017 as a Ramada. The property underwent an extensive renovation to reposition as a Marriott-branded hotel, opening its doors as the Delta by Marriott Green Bay on February 14, 2019. The hotel is managed by an affiliate, National Hospitality Services. National Hospitality Services has an extraordinary team of hospitality professionals who are able to put the necessary plans in place to see near and long-term benefits, despite the economic challenges our country is currently facing.

"The Delta by Marriott in Green Bay has been a staple within its market since it rebranded in early 2019, and we are honored to work with Lodging Opportunity Fund in financing this outstanding property," said Lori Tirado, Managing Director, Business Development at Access Point Financial. "We were able to deliver on this project during the most tumultuous and unprecedented period this country has faced in nearly 100 years, specifically because we have the utmost confidence in Lodging Opportunity Fund and their experience in the industry.

Norman Leslie, President & CIO of LOF REIT, commented, "While our organization was certainly aware of the work of Access Point Financial, this was our first direct experience with the organization. We were extremely impressed with their evaluation process and their key interest in meeting our timeline. The team was professional, constructive and, most importantly, performed as a true financial partner. We truly appreciate Access Point and their team and look forward to a long and successful relationship."

For more information on Access Point Financial's comprehensive portfolio of hospitality-focused financial services, Please visit


(TORONTO, ON - April 2nd, 2020) – Today, the Windsor Arms Hotel, in partnership with Cerise Fine Catering, delivered 500 boxed lunches to first responders at Michael Garron Hospital in Toronto, with an additional 1,000 snacks prepared for the University Health Network to support health care professionals on the frontline battling the COVID-19 crisis.

First responders and health care professionals will be delivered a free boxed meal designed by Executive Chef, Shawn Whalen of Cerise Fine Catering. Whalen is 1 of 5 Master Chefs in Canada and the only one in Toronto. 

 “As COVID-19 continues to spread globally, those not involved in the medical field may feel an inability to help. The Windsor Arms Hotel and Cerise Fine Catering wanted to do our part in supporting first responders through this challenging time,” said George Friedmann - President of Windsor Arms Hotel. 

“We’re proud to help the city combat this crisis by providing our brave medical professionals with a meal or snack so that they can focus on what’s most important saving lives," remarked Mateus de Campos – General Manager of Cerise Fine Catering


March 31, 2020

Debra Sanchez, Director of Sales at the Abilene property, reports that all 80 staff members remain employed. In-room dining continues, as do evening Managers' receptions (guests can take complimentary beverages to their individual rooms). The housekeeping staff is especially busy, using the time to perform a deep cleaning. The hotel is also doing painting, minor repairs, and other refurbishments that are difficult to get done when occupancy is at its normal higher rate.


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