Markham, Ontario, September 13, 2022 — Next month hoteliers running on a variety of Maestro PMS platforms – including Cloud Hosted, On Premise, Self-Hosted or Private Cloud – will converge at the Omni King Edward Hotel in Toronto for “Accelerate 2022,” a LIVE Maestro PMS Users Conference to be held October 17 to 20. Designed to help its customers navigate change … thrive and accelerate their success through evolving guest expectations … and achieve optimal productivity and profitability … the invitation-only event will bring together Maestro users and staff to exchange ideas, build alliances, and arm hoteliers with innovative tools, actionable business strategies, and technological skills they need to capitalize on their Maestro property-management system investment.

To register for Accelerate 2022: Maestro User’s Conference, click here. For a video snapshot of the last LIVE Maestro event, click here.

“It’s been three years since the last ‘in-person’ Maestro User’s Conference, and we can’t wait to see everyone face to face,” said Warren Dehan, Maestro president. “There is nothing quite like giving hotel and resort operators a chance to meet Maestro team members face to face – people they regularly connect with for services. Maestro has so much to offer our clients, including the most modern technology opportunities and continuous innovation to stay competitive, but users are busy and can’t always make time to look at all the capabilities. This event gives them the opportunity to take a breath and look more closely at things during the workshops, private lab sessions, and presentations that they can take back with them and implement in their hotels with better understanding.”

The four-day event, sponsored by LOC International, b4checkin, Silverware POS, Anything Hotel, foreUP, IDeaS, Purple Cloud Technologies, Sciant, Yellow Dog, and Zaplox, will equip owners, executives, managers, department heads, key personnel, revenue/reservations professionals and IT teams with the information they need related to:

Guest Engagement Strategies & Tools

Business Analytics & Data Mining

Mobile & Contactless Tools for Guests & Staff

Web Browser Platform Benefits & Deployment Options

Cloud Hosting & Security Considerations

Social Media Engagement & Direct Booking Tools

Rate & Yield Management Strategies

Integrated Operations Across Portfolio

Latest Maestro Modules & Tools to Accelerate

Tools & Services to Help with Staff On-Boarding

Credit Card EMV Updates and More!

The Labor Shortage: The TNT Approach

Guest speaker Larry Mogelonsky, the world's most published hospitality author and co-founder of Hotel Mogel Consulting, will lead off the Maestro Users Conference. His presentation will identify solutions to the current labor crisis that we face.

“For years the hospitality industry has been guest-centric in its approach to service and loyalty,” Mogelonsky said. “While hoteliers must do everything possible to ensure guest satisfaction, it cannot be at the expense of staff. There needs to be a massive paradigm shift in how we operate; employee satisfaction must trump guest satisfaction at all costs. In the end, happy employees can’t help but translate to happy guests. This is the most radical change in hospitality today, and it cannot be deployed effectively if independent of technology.”

In addition to general sessions and educational tracks, Maestro users will experience hands-on learning labs with the Maestro experts and can network with their peers and third-party integration partners.

“Attending Accelerate 2022 is a no brainer, as the conference registration fee is redeemable towards complimentary training services throughout the year,” Dehan said. “We understand that not everyone has time to step away from their hotels. This program makes it easy for people to focus on specific sessions applicable to their hotels or enjoy the full program in its duration. No matter how much or how little time we have to spend with our customers, the Maestro team will always be standing by to help with anything they need – whenever they need us.”


St. Thomas, ON. (September 21, 2022) — Delta Commercial, a leading manufacturer of commercial plumbing fixtures, introduces the Architectural™ Design Series. Developed to complement the current TECK® and HDF® product series, the Architectural™ Design Series is a new line of heavy commercial faucets, soap dispensers and flush valves designed with residential-style but commercial durability. The new series officially launched at the American Society of Plumbing Engineers Expo in Indianapolis in September.  Faucets are available now with the rest of the series following in 2023.

“Aesthetic sacrifices are often made in heavily-used commercial spaces, but that doesn’t have to be the case” says Marnee Colman, Senior Marketing Manager, North America Heavy Commercial Business for Delta Commercial. “Drawing on input from our customers and building on the success of our design-forward 620 series and our most popular residential finishes, we saw a demand for commercial fixtures that are as beautiful as they are reliable.”

The new collections are available in three styles allowing you to create a bathroom as refined as the rest of the space, whether it calls for something geometric and angular, curved and modern or elegant and classic.  The styles are available in Chrome, Matte Black, Brilliance® Stainless and Champagne Bronze® — finishes popular in Delta’s residential collections.

With the new Architectural™ Design Series, property owners will be able to tie the entire room together with coordinating faucets, soap dispensers, wallmount flush valves and drains, built from the same philosophy of heavy-duty durability.

Featured technology

The flush valves include touch-free H2Optics® Technology, for ease of use without the common interferences that make sensors malfunction (ie. dark clothing, reflections, sunlight).

The faucets and soap dispensers feature Proximity® Sensing Technology, a unique Delta Commercial innovation that transforms the whole faucet into a touch-free sensor, allowing the user to turn on the water by simply placing a hand near the body, ultimately making the product more vandal-resistant.

Another element that is new to the Delta Commercial offering through this series, is the Mikado spray — a unique grid-like spray pattern that takes water experience to a new level.

With sustainability top of mind in commercial spaces, Delta Commercial offers an array of water-efficient flow rates from 0.35 GPM (1.3 L/min) - 1.0 GPM (3.8 L/min), helping to keep operational costs down at a time where costs are going up across the board for property owners.


BRANTFORD, ON – September 21, 2022 — SC Johnson Professional® today launched its TruShot 2.0™ Mobile Dispensing System. The product automatically dilutes, mixes and delivers effective chemistries to increase worker productivity, while reducing prep time with portable no-spill cartridges.

The patented spray and wipe system requires no mixing and no measuring. The system will keep cleaning crews moving throughout the day, and its intuitive design will have workers using the product within minutes. 

TruShot 2.0™ comes with the Trigger Dispenser that works with multiple concentrate cartridges to make cleaning facility restrooms, kitchens and more as efficient as possible. The system includes four essential cleaning chemicals, including SC Johnson Professional’s Glass & Multi-Surface Cleaner, Restroom Cleaner, and Power Cleaner and Degreaser – all of which are certified to meet ECOLOGO UL 2759 Standard for Hard Surface Cleaners*. 

In addition to these products, the TruShot 2.0™ system includes the Multi-Surface, Restroom Cleaner and Disinfectant. This product is effective against a wide array of bacteria, viruses, fungi and limits the growth of mold and mildew. It sanitizes up to 99.99% of bacteria on hard, non-porous and non-food contact surfaces in as little as 15 seconds. The product is effective against various viruses, including SARS-CoV-2, the virus that causes COVID-19, when used with the specified contact time. 

This system includes colour-coded and easy-to-read cartridges that simplify compliance and minimize off label usage. 

For more information, visit


(Ottawa, ON) - The Hotel Association of Canada (HAC) and The Foundation for Environmental Education (FEE) are pleased to announce that they have entered into a Co-Existence Agreement allowing both parties to collaborate in servicing the Sustainability Certification needs of hotel companies and corporations under the name of HAC’s Green Key Global in the USA & Canada and FEE’s Green Key in countries outside USA & Canada.

“We are delighted to be working alongside FEE in this game-changing agreement,” said Susie Grynol, President & CEO of The Hotel Association Canada. “This will simplify the sustainability certification process for brands, eliminating the need to duplicate efforts and allowing all hotels to benefit from third-party certification.”

“We are proud to be entering into closer cooperation with HAC that will better accommodate the needs of international hotel chains, thereby strengthening the sustainability of the global hospitality industry,” added Daniel Schaffer, CEO of FEE.


Vancouver, BC (September 15, 2022) – Today, Fairmont Pacific Rim, Vancouver’s definitive luxury hotel, announces the elimination of non-essential single-use plastics from its guest journey, including throughout its public spaces, guestrooms, dining venues and spa. The milestone was verified by British Columbia-based GreenStep Solutions Inc., a Certified B Corporation dedicated to providing organizations with environmental impact performance assessments, technology and certifications to measure and improve sustainability performance. 

In 2018, Fairmont Pacific Rim and GreenStep Solutions Inc. began the journey to elimination through an extensive audit process of all single-use plastics within the hotel operation. The assessment included reviewing the purpose and frequency of single-use plastic practices, followed by the development of a comprehensive road-map towards the reduction of single-use plastics by removing items entirely, identifying reusable alternatives, and/or introducing sustainable materials in their place. Fairmont Pacific Rim has worked with suppliers, partners and vendors to eliminate plastics within the guest journey while continuing to provide the high level of services and amenities the hotel has become renowned for. As of August 2022, GreenStep awarded Fairmont Pacific Rim the third-party verifier's first Single-Use Plastic Free Certification within the North American hospitality sector.

“This certification is a major milestone for our hotel and one we hope to inspire continued sustainability efforts across our industry,” said Jens Moesker, Regional Vice President and General Manager, Fairmont Pacific Rim. “Changing long-held industry practices required creative solutions from all of our staff and this achievement is a testament to their commitment to innovation and environmental stewardship demonstrated by all.”

Fairmont Pacific Rim is committed to reducing its environmental impacts; examples of the significant updates the hotel has undertaken include:

36,000 plastic key cards used annually have been replaced by reusable FSC Certified cherry wood. 

Approximately 1,600 kilograms (198,700) of small bath amenity bottles used annually have been replaced with large format refillable bottles.

600 kilograms of plastic water bottles consumed per year have been removed from the guest experience and replaced with recyclable alternatives.

12,500 plastic laundry bags used per year have been replaced with a re-usable cloth alternative. 

In-room amenities such as razors, toothbrushes, cotton buds and shower caps have been replaced with environmentally friendly versions.

All food and beverage take-away containers and cutlery have been replaced with fiber-based solutions.

“We congratulate Fairmont Pacific Rim on this challenging but important certification,” said Angela Nagy, President & CEO of GreenStep Solutions Inc. “Since 2008, we have worked with thousands of businesses across various sectors to help them on their sustainability journey and we are beyond pleased to award the first hotel this impressive certification. We look forward to continuing our relationship with Fairmont Pacific Rim to serve as a beacon of progress in the tourism and hospitality sector.”

“Our guest experience drives all that we do and we are delighted to offer an experience that serves the eco-conscious desires of our visitors and locals alike,” said Moesker. “While this is a momentous step forward, we will continue to drive sustainability deeper into our business practices for the betterment of our guests, staff, community and planet. I look forward to working with GreenStep Solutions Inc. on continued sustainability measures throughout our hotel and region.”

Fairmont Pacific Rim was named a Five-Star Hotel for the fourth consecutive year in a row by Forbes Travel Guide – as well as maintaining the coveted AAA Five Diamond Rating since 2018. The hotel is also the first Fairmont property in North America to reach this milestone as part of a larger initiative from parent company Accor, to remove all single-use plastics in the guest experience, in accordance with the UN Global Tourism Plastic Initiative. Accor was also the first international hotel group to make a long-term commitment to achieving net zero carbon emissions by 2050. Other Fairmont hotels in the Pacific Northwest region, along with Accor properties across North America and around the globe, are expected to reach a similar single-use plastic-free designation in the guest experience by the end of 2022.

In celebration of this milestone, Fairmont Pacific Rim invites guests to help combat ocean plastic pollution with a $20.00 CAD add-on per night to their booking. One hundred percent of the value of the add-on will be donated to Ocean Legacy Foundation, a Canadian based non-profit organization that aims to end ocean plastic waste. As a thank you for their donation, guests will receive a $20.00 CAD food & beverage credit for use on property. To follow along on Fairmont Pacific Rim’s sustainability journey, visit


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