Toronto, ON (November 13, 2024) – Days Inns - Canada is proud to extend its heartfelt congratulations to the team at Days Inn - Victoria on the Harbour for receiving the highly respected Victoria Hospitality Award from Destination Greater Victoria. This accolade honours exceptional individuals and teams who demonstrate outstanding service and dedication to enhancing the guest experience.
Two remarkable team members from Days Inn - Victoria on the Harbour, Eshu Karwal and Lynn Jordan, were specifically recognized for their unwavering commitment to hospitality excellence, setting a new benchmark for service in the city’s vibrant tourism industry.
A True Ambassador for Service
Eshu Karwal, a front desk associate has been celebrated for his warmth, approachability, and tireless commitment to guest satisfaction. Known for his friendly and engaging demeanor, Eshu consistently makes guests feel valued and welcome. One guest shared that Eshu's “contagious smile” and attention to detail made them feel like “a VIP at all times.” Eshu’s ability to consistently go above and beyond in creating a memorable guest experience embodies the very best of the brand’s commitment to hospitality.
A Pillar of Personalized Service
Lynn Jordan, who has been a trusted member of the Days Inn team for more than 10 years, has also earned high praise for her exceptional guest service. Recognized for her deep sense of care and attention to the needs of every guest, Lynn’s actions have left an indelible mark on those who have stayed at the hotel. One guest recalled a particularly thoughtful gesture where Lynn went out of her way to help a family in need. The guest expressed that Lynn’s actions exemplified the rare, heartfelt service that makes a true difference, saying, “You’re a rare star in a universe of noise.”
A Team Effort Led by General Manager Darryl Wilson
This award also reflects the leadership and vision of General Manager Darryl Wilson, who has fostered an environment where outstanding customer service is a cornerstone of the hotel’s success. Darryl’s guidance, along with the hard work and dedication of Eshu, Lynn, and the entire team, has helped elevate the Days Inn - Victoria on the Harbour experience to new heights, providing guests with a level of service that continues to set the standard in Victoria’s competitive hospitality market.