January 29, 2020


Introducing the Mendocino Freestanding Bathtub, made of a gorgeous, sustainable, groundbreaking cement and jute fiber mixture called NativeStone®.

A masterful blend of contemporary design with luxurious texture characterizes the impressive new Mendocino tub. This tub is available in four finishes: Ash, a light, natural gray color with beautiful natural mottling; Slate, a rich, dark grey; Pearl, a luminescent cream color; and Earth, at warm, natural brown-grey. Its soft rectangular form, angular sides, and deep interior make it a captivating presence in any bathroom. The tub’s thick walls provide insulation to ensure that a hot, deep, relaxing soak will last and last.

Sustainably produced and earth-friendly, Mendocino, the latest addition to the NativeStone bathtub collection, is exceptional in its lighter weight (about 40 percent lighter than standard concrete), and features one-of-a-kind coloration, as well as extraordinary stain, scratch, and crack resistance.


Markham, Ontario – January 28, 2020 – Independent operators in 2020 have a decision to make. Many have older property management systems (PMS) that are fully depreciated, but their hotel software does not leverage current technologies, such as mobile browser or self-hosted environments.  In some cases, vendor upgrades may force operators into a vendor supplied cloud-hosted option. Often, legacy systems do not meet the newest mobile guest experience and communication technology requirements. Also, many legacy systems lack the flexibility to interface easily through APIs with the hundreds of modern 3rd party systems in use today. Flexibility in deployment alone can be a driving factor for hotel software decisions.  Other factors shaping system platform decisions may be based on communications reliability, security in where hotel data is stored, as well as the need to use existing network infrastructure versus the extra cost associated with a full platform change.

With continuing concerns over security, data privacy and operating system and hardware obsolescence, their decision is not ‘whether to upgrade,’ but if they should upgrade their current PMS, even if this means moving to vendor-imposed hosting platforms, or explore flexible options in the market.

All platforms have advantages. This paper looks at why some independent operators made the choice to move their property operations to the cloud or remain on-premise. Maestro PMS offers scalable cloud, self-hosted, and on-premise PMS solutions that leverage the latest mobile and web-based technology. Maestro’s systems enhance the digital guest experience, integrate and improve staff productivity, and provide independent operators with complete autonomy in selecting the best system and platform for their operation.

Independent multi-property operations in the Cloud

The 1886 Crescent Hotel & Spa, and the Basin Park Hotel in Eureka Springs, Arkansas have relied on Maestro’s Multi-Property Cloud PMS for more than five years. How has it worked for them? Jack Moyer, Vice President and General Manager for both properties said, “Our hotels are unique destinations. We run each as a separate independent brand on one Cloud Maestro PMS with one database. One big Cloud benefit is that Maestro hosts our system so we don’t have to worry about servers, backups, or system maintenance.”  Moyer said another Cloud benefit is that he can operate his two hotels as one business with one call center, one sales office, and one accounting office without complex infrastructure. “Managing both properties in the Cloud simplifies our entire operation. Maestro Multi-Property Cloud PMS is a powerful system with excellent support.” But the Cloud will not be right for every operator.

Business and operational requirements must drive your decision   

Choosing a tech partner and functionality that fulfills your operational requirements is the most important system decision criteria – the platform must support this. “If a property does not have a reliable high-speed Internet connection, an on-premise system will be best,” said Warren Dehan, Maestro PMS President. “Our company provides a flexible PMS with a browser user interface option that runs on a property’s on-premise network. This option simplifies infrastructure needs for an on-premise system and gives you the best of both worlds without compromising PMS features.”  Dehan noted that Maestro is also available as an on-premise Windows-based solution. Maestro PMS offers a sophisticated feature-equivalent browser-based cloud solution. “Maestro is Maestro, with the full complement of features and capabilities, whether a hotel is using it on-premise or in our hosted cloud.” 

Self-hosted multi-property operations on a centralized corporate server

The Canadian Rockies of Alberta Canada may not have the same high-speed internet reliability as other areas. “Banff Lodging Company uses Maestro’s multi-property centralized on-premise single-image database system. We are a heavy group company and Maestro’s hotel software system has been excellent,” said Arjun Gersoppe, General Manager at Banff Lodging Company. “We operate 11 properties on one Maestro multi-property hotel software database. This enables us to have one call center for all our properties, which simplifies cross-selling and lets us book larger groups. Maestro’s networked single-image database lets us recognize guests at any property whether they are with a group or on vacation, and deliver personalized service when they return. Today’s travelers want a special guest experience and Maestro helps us deliver that.”  

Where Cloud is best: Mobile operations across a large property

“We are on 723 acres with six separate lodging buildings, each with its own amenities,” said Dace Starkweather, General Manager of Glen Eyrie Castle & Conference Center. “Most of our guests are repeat visitors with specific requirements. We wanted a Cloud system based on the latest technology that would make it easy to provide the highest level of guest service and create the most efficient operation. We selected the Maestro Web PMS Cloud Hosted Solution.”

Since many of Glen Eyrie’s buildings are separated by long distances, Wi-Fi communication between each check-in point and the property’s central database was essential.  “We installed the Maestro Web Cloud system because the company has a track record of successful installations with independent operators and strong North American support on a flexible platform,” said Starkweather. “Maestro Web PMS was better for us than an on-premise system. It reduced our overall IT requirements and ensured that all data was securely managed and backed up in the Cloud by a proven system company.”  

Maestro Web Suite transformed Glen Eyrie’s entire operation and improved their guest experience. Starkweather said. “We use Maestro in the Cloud to simplify our processes. I can remotely monitor property operations from anywhere on my mobile device which saves time. Plus, we are able to offer guests more personalized service from our many buildings and provide online communication so they rely less on the telephone.”

Cloud or on-premise – Select a proven tech partner that has experience with both platforms

“It is important to have options when you make a crucial property management system decision. Do your homework and focus on tech companies with experience in both Cloud-based and on-premise property software systems,” said Maestro’s Warren Dehan. “Evaluate the feature capabilities and services each company offers to ensure it’s the right tool for your operation now, and that it will meet your future guest and staff mobility needs. Verify that the company’s Cloud system delivers full-featured PMS functionality. Some providers offer a limited ‘lite’ front office system that does not have the features or expansion capabilities you may need in the future. Make sure your provider has a proven track record of deploying on either platform, and has the infrastructure to support you with the requisite services.  Equally important, verify the system’s security and credit card service processes are compliant with your GDPR and PCI obligations.”

The Maestro Property Management System is the preferred hotel software for independent hotels, resorts, conference centers and multi-property groups. It delivers flexible and scalable deployment options with an identical full-featured web browser or windows solution available in the cloud or on premise.  Click here for more information on how to engage and socialize with Maestro PMS. 


Washington, D.C. (January 23, 2019) – Today, the American Hotel & Lodging Association (AHLA) led a national dialogue with hundreds of mayors around the country to advance solutions to stop human trafficking in hotels. President and CEO Chip Rogers hosted a panel of leading Mayors at the U.S. Conference of Mayor’s 88th Winter Meeting to explore the coordination between the hotel industry and mayors as they partner to deploy targeted strategies and take action to combat trafficking in cities across the country.

Today’s event builds on efforts throughout National Human Trafficking Awareness Month and AHLA’s No Room for Trafficking campaign, which aims to build on the industry’s strong record by training every hotel employee to spot the signs of trafficking and ultimately save lives. As part of this month’s awareness activities, AHLA is convening the broader travel community to help raise awareness around this critical issue.

The panel, which featured remarks from Houston Mayor Sylvester Turner and Las Vegas Mayor Carolyn Goodman focused on the unique efforts of their cities and ways local governments are coordinating with hoteliers to develop innovative tools and facilitate increased collaboration across the private and public sectors.

“We know that eliminating human trafficking takes coordination and collaboration across all sectors and all levels of government. Through partnerships with leaders like Mayor Turner and Mayor Goodman, the hotel industry will continue to make a meaningful difference in the fight to end human traffickingWe are grateful for their leadership, and the leadership from Mayors all over the country on this issue that impacts more than 40 million people globally.” said Chip Rogers, president and CEO of AHLA.

“In Houston, collaboration and partnerships have redefined our great city from a hub for trafficking to a national model for successful anti-trafficking programs. This is a testament to what happens when government and the private sector work together, and I encourage all industries to follow the hotel industry’s leadership,” said Mayor of Houston Sylvester Turner. “In the fight to end human trafficking, this joint effort is how our country will move forward and continue to save lives.”

“Human trafficking is among the fastest growing crimes in the country and comprehensively addressing this issue takes coordination and leadership,” said Mayor of Las Vegas Carolyn Goodman. “As a major destination for tourism, I understand how vital it is for government and industry to work in tandem, and I commend the hotel industry for convening this critical conversation and taking the lead on such an important issue.”

AHLA kicked off National Human Trafficking Awareness Month in Miami, FL, in partnership with the Asian American Hotel Owners Association (AAHOA) and the Florida Restaurant & Lodging Association (FRLA), with a half-day summit featuring key stakeholders and a training of hotel employees ahead of Super Bowl LIV.

AHLA is continuing to leverage the power of the sports industry with a regional event and employee training in Chicago, Illinois with the Illinois Hotel & Lodging Association (IHLA) to raise awareness before the NBA All Star Game. Looking further into 2020, AHLA will be highlighting the industry’s on-going efforts with targeted events across the country including Massachusetts, Arizona, Nevada, Delaware, California, Rhode Island, Maryland, West Virginia and more. We will also be working with key states to advance legislation at the state level and continuing to provide our members and industry with on-going support and resources. AHLA will continue to grow and enhance the industry’s efforts with partnerships and member engagement.


TORONTO, ON (January 15, 2020) - Realstar Hospitality todayannounced changes to its senior leadership team. This exciting restructure aligns with the company’s tactical growth plan for 2020 and the continued support of its franchisees across the country.

David Blades has been promoted to Senior Vice President.

Robb Frias now serves as Vice President, Operations.

Eric Barber takes on the role of Vice President, Sales.

Ally Wesson is the newly appointed Vice President, Marketing. 

“This team of experienced hospitality professionals is a tremendous asset to each and every one in our franchise community,” said Irwin Prince, President & COO. “As we continue to expand the Days Inn, Motel 6 and Studio 6 brands across Canada, we are fortunate to be able to draw from our existing pool of exceptional talent.”


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