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February 6, 2020

The BC Hotel Association (BCHA) board of directors is delighted to announce Ingrid Jarrett’s appointment as our new president and chief executive officer. Ingrid brings to the position more than three decades of experience in business leadership, strategic business development and successful collaboration with partners and stakeholders, and is a highly respected member of BC’s hospitality and business industries. Ingrid’s appointment is historic, as she is the first female president and CEO in BCHA’s 103-year history.

As many of you know, Ingrid has served on BCHA’s board of directors since 2004, and was Chair of the Board in 2013/2014, and since then has been on the executive, channeling her expertise into support and advocacy for our entire membership. In addition to leading multiple top hospitality businesses and organizations such as President & CEO of the Canadian Vacation Ownership Association, she has also earned multiple awards over the years for her contributions to tourism and business, including BCHA’s Hotelier of the Year Award (2017) and WXN’s Top 100 Most Powerful Women in Canada (2017). Ingrid has taught tourism and business courses at Camosun College, the University of Victoria and Royal Roads University, educating the next generation of tourism leaders; and supports young entrepreneurs by providing assistance with business plans, strategy and marketing. 

As president and CEO, Ingrid will be responsible for the successful leadership and management of BCHA according to the strategic direction set by your board of directors. She will also communicate on behalf of the organization with partners, government and BC communities, and advocate for the advancement and evolution of our industry.

Ingrid is motivated by a passion for all parts of BC, having worked and lived in cities and rural areas across the region. The mother of three daughters, she is cognizant of demonstrating the importance of female leadership and empowerment both personally and professionally. In her spare time, she likes to ski and read, and loves all types of music and the culinary arts.  

Ingrid has established a well-earned reputation for inspirational leadership and tangible development of the tourism and hospitality industry in BC, and has worked with many of you directly in various roles. We have full confidence she is the best person for the job and will achieve great things during her tenure. Please join us in congratulating Ingrid!

 
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Vancouver, B.C. – January 31, 2020 – On January 13-16, 2020, Coast Hotels leaders gathered at the Coast Canmore Hotel & Conference Centre for its annual brand conference. Over 2.5 days attendees gained insights through educational sessions, socialized and forged relationships, gave back to the community with a sandwich-making session benefiting the Mustard Seed, and celebrated achievements of its ambassadors and properties.

2020 proved a momentous year because for the first time in Coast Hotels’ history, a managed, non-branded property won the prestigious Hotel of the Year award. Campus Tower Suite Hotel has been in the Coast Hotels portfolio since 2007, and under the leadership of General Manager, Steve White, has shown excellent results. “This award is something that the entire team at Campus Tower Suite Hotel earned together. We are all so proud of this great achievement and are humbled by the recognition” said White. Campus Tower Suites also won awards in the categories of Guest Service Delivery and Revenue Generation Index.

Other award recipients include:

General Manager of the Year – Freyda Stephens, Coast Wenatchee Center Hotel, Wenatchee, WA

Leader of the Year – Robyn Warrener, Coast Sundance Lodge, Sun Peaks, BC

Ambassador of the Year – Tuan Tran, Coast Edmonton Plaza Hotel by APA, Edmonton, AB

Highest Net Promoter Score – Coast Anabelle Hotel, Burbank, CA

Best Hotel Guest Service Delivery – Campus Tower Suite Hotel, Edmonton, AB

Highest Revenue Generation Index – Campus Tower Suite Hotel, Edmonton, AB

Highest Average Daily Rate Index – Coast Hillcrest Hotel, Revelstoke, BC

Highest Occupancy Index – Coast Osoyoos Beach Hotel, Osoyoos, BC

Best Hotel in Hotel Cleanliness – Coast Anabelle Hotel, Burbank, CA

Best Hotel in Product Delivery – Coast Anabelle Hotel, Burbank, CA

Best Hotel in Ambassador Attitude – Coast Annabelle Hotel, Burbank, CA

Coast Hotels also introduced awards for most improvement at the 2020 brand conference. The most improved properties are:

Most Improved Net Promoter Score – Coast West Edmonton Hotel & Conference Centre, Edmonton, AB

Most Improved Guest Service Delivery – Campus Tower Suite Hotel, Edmonton, AB

Most Improved Revenue Generation Index - Coast Langley City Hotel & Convention Centre, Langley, BC

Most Improved Average Daily Rate Index - Coast Langley City Hotel & Convention Centre, Langley, BC

Most Improved Occupancy Index - Coast West Edmonton Hotel & Conference Centre, Edmonton, AB

Most Improved Hotel Cleanliness - Coast Langley City Hotel & Convention Centre, Langley, BC

Most Improved Produce Delivery - Coast Osoyoos Beach Hotel, Osoyoos, BC

Most Improved Ambassador Attitude - Coast West Edmonton Hotel & Conference Centre, Edmonton, AB

Coast Hotels congratulates all of the award winners for the excellence and improvement they have shown. We also want to recognize the team at the Coast Canmore Hotel & Conference Centre for the extraordinary hospitality they provided. The Coast Hotels brand conference is held annually. The location of the 2021 conference has not yet been announced.

 
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TORONTO, ON (January 30, 2020) – Realstar Hospitality announced the winners of its prestigious Chairman’s Award for 2019. Presented annually, the award recognizes a select group of Days Inns and Hotels across the country that meet the highest level of quality and guest service. Criteria is based on an algorithm that combines metrics of brand standards, operational requirements and guest feedback.

“It is a pleasure to recognize and celebrate the success of those who represent excellence in hotel lodging,” said Irwin Prince, President & COO, Realstar Hospitality. “With a record-breaking number of winners, these 31 hotels continue to set the standard in our industry by providing a first-rate product combined with a guest experience that exceeds expectations.”

Chairman’s Award Recipients for 2019:

•          Days Inn by Wyndham 100 MILE HOUSE, BC

•          Days Inn & Conference Centre by Wyndham CRANBROOK, BC

•          Days Inn & Suites by Wyndham LANGLEY, BC

•          Days Inn & Suites by Wyndham AIRDRIE, AB

•          Days Inn by Wyndham CALGARY NORTH BALZAC, AB

•          Days Inn by Wyndham CALGARY NORTHWEST, AB

•          Days Inn & Suites by Wyndham EDMONTON AIRPORT, AB

•          Days Inn by Wyndham EDMONTON SOUTH, AB

•          Days Inn by Wyndham INNISFAIL, AB

•          Days Hotel & Suites by Wyndham LLOYDMINSTER, AB

•          Days Inn by Wyndham MEDICINE HAT, AB

•          Days Inn & Suites by Wyndham SHERWOOD PARK, AB

•          Days Inn by Wyndham REGINA AIRPORT WEST, SK

•          Days Inn by Wyndham SASKATOON, SK

•          Days Inn & Suites by Wyndham WARMAN LEGENDS CENTRE, SK

•          Days Inn & Suites by Wyndham BRANDON, MB

•          Days Inn by Wyndham STEINBACH, MB

•          Days Inn & Suites by Wyndham THOMPSON, MB

•          Days Inn & Suites by Wyndham COLLINGWOOD, ON

•          Days Inn & Suites by Wyndham LINDSAY, ON

•          Days Inn & Suites by Wyndham NIAGARA FALLS, CENTRE STREET BY THE FALLS, ON

•          Days Inn by Wyndham ORILLIA, ON

•          Days Inn by Wyndham OTTAWA AIRPORT, ON

•          Days Inn & Suites by Wyndham THUNDER BAY, ON

•          Days Inn by Wyndham THUNDER BAY NORTH, ON

•          Days Inn by Wyndham TORONTO WEST MISSISSAUGA, ON

•          Days Inn by Wyndham BERTHIERVILLE, QC

•          Days Inn by Wyndham RIVIÈRE-DU-LOUP, QC

•          Days Inn by Wyndham EDMUNDSTON, NB

•          Days Inn by Wyndham MIRAMICHI, NB

•          Days Inn by Wyndham STEPHENVILLE, NF

 

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