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DENVER (June 17, 2019) — RLH Corporation (NYSE:RLH) announced today that they have successfully deployed an industry-first Artificial Intelligence Virtual Agent for Central Reservations to support all 1,400 system hotels.  This announcement follows the successful completion of a three-month program pilot originally announced on April 24, 2019.  

“The results of our pilot have been very positive,” said RLH Corporation Director of Telephony Optimization & Analytics, April Weatherly.  “We’re seeing travelers engage with the technology at a rate higher than we anticipated and are very pleased with the Virtual Agent’s ability to resolve traveler questions autonomously, reducing the cost of non-revenue related calls.”

In concert with the systemwide rollout of the Virtual Agent, new features and capabilities have been deployed to further support travelers.  The second-generation Virtual Agent added broader Central Reservations Systems integration to support additional hotel information searches and the ability to confirm, modify or cancel reservations.  It also enhances the Central Reservations Office ticketing system integration to ensure a seamless transfer for the caller to a live agent when necessary. 

Over the next several months, RLH Corporation will continue to build out it’s AI capabilities with further enhancements to support reservations, Hello Rewards and telephony solutions.  “As technology continues to change, so does the expectation of the guest and how they connect to our hotels. By providing AI through Central Reservations, we are opening up alternative channels and more options for our guests without sacrificing the positive experience they’ve come to expect from RLH Corporation,” said Weatherly.  

To learn more about franchising with RLH Corporation, visit franchise.rlhco.com. We don’t wait for the future. We create it. 

 
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TORONTO, ON (May 28, 2019) – Realstar Hospitality is proud to announce the opening of the 36th Motel 6 in Canada. Motel 6 - Victoria Airport is the fifth hotel for the brand in British Columbia and the first on Vancouver Island.

Located minutes from Victoria International Airport, the hotel is 8 kilometers from internationally renowned Butchart Gardens and within close proximity to Shaw Centre for the Salish Sea, Elk Lake and a wide variety of dining options.

“We look forward to welcoming guests from around the world and can’t wait to provide them with a home away from home while they enjoy Victoria’s many offerings,” said Micaela Smith, hotel General Manager.

Completely renovated, each guestroom features a 42” flat-screen TV, microwave and mini-fridge. Guests will enjoy free Wi-Fi and complimentary morning coffee in the lobby. At Motel 6, pets are always welcome and kids 17 and under stay free when occupying the same room as an adult family member.

“Motel 6 - Victoria Airport is a great addition to the brand, providing great value to guests that want to experience the beauty of Vancouver Island,” said Irwin Prince, President & COO, Realstar Hospitality. “We look forward to welcoming more hotels to our portfolio throughout the year.”

Reservations for Motel 6 - Victoria Airport can be made by visiting motel6.com or by calling 1.800.4MOTEL6 (1.800.466.8356).

 
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Atlanta, GA – June 5, 2019 – Today, hotel owner, operator and developer, Hotel Equities (HE), announced their appointment as the management firm for the Holiday Inn Canmore, located at 1 Silvertip Trail in Canmore, AB. The resort-style hotel is situated next to the TransCanada Highway and features stunning views of nearby Three Sister Mountain. The hotel is owned by 3G Equity Inc. of APX Hotels Group.

In early 2019, APX Hotels Group established a strategic expansion partnership with Hotel Equities. At that time, HE assumed management of eight branded hotels developed and owned by 3G Equity/APX Hotels. In May, APX acquired Best Western Wainwright Alberta and Holiday Inn Canmore Alberta, expanding its portfolio to 10 hotels. Hotel Equities currently operates a total of twenty-three hotels in Canada with its Canada-based office and team located in Edmonton.

“We are excited to be in Canmore operating this beautiful IHG hotel. We're focused on maximizing returns for this great ownership group,” said Joe Reardon, chief development officer for HE. “Our firm’s operational expertise and knowledge of resort-style destination properties will ensure its success.”

“We continue to expand and shift management responsibility to Hotel Equities,” said Mike Lai, president of APX Hotels Group. “They have deep resources and a professional management team to implement and provide high quality services to our guests.”

The Holiday Inn Canmore is located near downtown Canmore Alberta offering guests dramatic mountain views and close proximity to unforgettable adventures in Alberta’s backyard, such as hiking at Banff National Park, biking on the Legacy Trail or swimming at Quarry Lake. The hotel’s location also offers guests an abundance of attractions during their visit with three nearby golf courses and ski slopes at Lake Louise Ski Area, Norquay, Nakiska and Sunshine Village. 

With nearly 1,200 hotels across the world, Holiday Inn continues to expand its global footprint to create memorable experiences that best serve today’s business and leisure travelers. To learn more about the Holiday Inn brand and how it is growing for the modern traveler, visit www.holidayinn.com or call 1-888-HOLIDAY.

 
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TORONTO, June 3, 2019 (Newswire.com) - Aireus Inc introduces a new Apple TV app that is a restaurant and hotel industry game-changer. With Aireus POS, hotels and resorts are able to provide an easy-to-use, specially designed room service app for their guests. Its sophisticated technology and customizable multifunction tools provide cost-effective results for hotels offering room service. Aireus will be an exhibitor at the 2019 Hospitality Industry Technology Exposition & Conference (HITEC) in Minneapolis, occurring June 17-20. 

“We help restaurants, hotels, resorts and casinos do more than was ever thought possible with custom POS features that are built specifically for them,” said Paul Perri, President and COO of Aireus Inc. “No other company offers custom development and project management services like Aireus, as 'we bring great ideas to life, faster.'”

For a relatively low cost, Aireus is able to provide a flexible and intuitive system for managing communications between guests and restaurant staff. Through the simple use of Apple TV, which is more affordable and versatile than typical on-demand subscription options, guests can log into their own personal accounts. Through the revolutionary Aireus POS app, guests are able to easily browse the room service menu and customize their dish. With customized features, the app presents opportunities to upsell to the customer. The order is sent directly to the kitchen, and a check is opened for the guest. Order notifications are sent to the room so the customer can see every step of the process and estimate when the food will arrive. Once the bill is paid, guests can have their receipt texted to their phone number. 

Aireus Inc's advanced iOS core POS system competes with traditional POS systems, which typically require complicated maintenance to keep running. Its powerful open cloud solution operates on the Amazon Web Services (AWS) Cloud and the advanced Apple iOS platform. An open API has been developed by the company, which can be interfaced with any hotel or resort's website. Customized by the development team, the Aireus room service POS solutions help hotels, resorts and casinos provide great service to customers. 

Hotel restaurant management is made easier with the Aireus app. Many add-on modules are available including prompted modifiers, auto grat support, delivery charge support, menu item countdown support, time and day menu support and more. It provides full reporting and is able to print to iPad KDS so that managers can acquire and analyze reports virtually anywhere. 

Visit https://aireus.com to view the full-service POS design and development company's portfolio and to learn about the team's process of customizing fully featured POS systems for its clients.

 
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May 29, 2019

The 53 North Collection, with three unique hotels and a restaurant in Edmonton, is unveiling its new brand, and one of the best hotel rewards programs available.

Winning awards across the board

Managed by Crescent Hotels, the 53 North Collection is known for its outstanding service and amenities, and has been consistently awarded:

  • Travelocity’s Top Hotels
  • Expedia’s VIP Access
  • TripAdvisor’s Certificate of Excellence.


Rewarding loyal guests

53 North Rewards competes with other reward programs in the industry, offering three options to personalize the rewards for each guest:

  • 5% Cash Back, or
  • 5% Charitable Donation, or
  • 15% Loyalty Incentives


Boutique meets business

The new brand enables busy professionals to call one person to get three quotes, and offers over 10,000 square feet of combined meeting space. Our three boutique hotels and restaurant each have their own distinct sense of place:

  • Matrix – a premier lifestyle hotel
  • Metterra on Whyte – a true comfort for travelers
  • Varscona on Whyte – the elegance of a European hotel
  • Ampersand27 – fine dining in an artsy, modern space


For more information, visit www.53NorthCollection.com

 

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