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Montvale, NJ (August 28, 2019)—Flight Centre Travel Group (FCTG) announced today the results of a survey they recently conducted which analyzed behavior and trends among North American business travelers. The findings from 1,000 respondents across Canada and the United States show that convenience is key – and there’s a definite demand for a balance between the convenience of technology and the personalization of human assistance.

Technology Improves the Travel Experience

  • Roughly 70% of respondents agree that tech tools have improved their business travel experience.
  • They appreciate the convenience and simplicity that technology brings to travel, particularly the convenience of mobile applications.
  • Of those who see an improvement in their travel because of technology, more than 80% use mobile applications.
  • Roughly 40% of respondents note that the most useful tech features include the ability to keep and view itineraries and reservations all in the same place, while 36% noted that they found security alerts to be the most useful.

“These findings substantiate our approach to technology and our business strategies over the last several years,” said Charlene Leiss, President of Flight Centre Travel Group Corporate Brands. “As a company, we’ve invested a significant amount of time and resources to strengthen our technology offering and challenge the status quo in the way we deliver convenience and functionality to our travelers. These results have inspired us to further sharpen our focus on elevating current technology, introducing new technology, and staying ahead of the curve, while we strive to raise industry standards.”

Travel applications like Flight Centre Travel Group’s SAM, give today’s business travelers access to a seamless and immersive mobile experience. The award-winning mobile travel assistant delivers a blend of Artificial Intelligence (AI) and integrated travel consultant support. It provides users with the key features that not only makes travel easier, but also more fun.

In addition to real-time information, such as flight delays, weather updates and gate changes, SAM also tracks travelers’ locations, provides interactive city guides and offers up travel tips and advice. Enhancements for SAM are still forthcoming with the official integration launch slated for January 2020.

However, for all the travelers who use mobile applications, and the roughly 30% that don’t, nearly ALL respondents said they still seek human assistance to resolve problems on the road.

Human Assistance Still Critical

91% of business travelers surveyed said that they appreciate the personalization and efficiency that human assistance provides in an emergency or unplanned situation. In fact, more than 64% of respondents said they seek human support in the event of a flight cancellation. More than 56% of travelers said that they call upon a travel manager to assist them with changes in their travel arrangements.

Only 8.4% of respondents said they never seek the help of a travel manager. This means that the need for corporate travel management companies is still apparent – particularly those like FCM or Corporate Traveler that offer a blend of innovative technology and stellar customer service. The value of a travel management company is most embraced by employees at large companies and people with high travel needs, such as C-level executives.

Survey results further underscore the fact that the business traveler experience has evolved quickly alongside the leisure travel experience. Today’s business traveler seeks personalization, convenience and comfort. They want options and flexibility, and they want their travel to align with their personal needs and preferences. They seek booking tools that offer today’s mobile technology and intelligence.

As a result, travel management companies, like FCM and Corporate Traveler are increasing their use of AI to review individual patterns to help further tailor experiences, and increase attachment, adoption and engagement within the program. 

While today’s travel managers are taking a more traveler-centric approach to the travel program, making sure the best tools are in place to offer in-trip services and conveniences, at the heart of travel management are the people, expertise and commitment to customer service. Studies show, this data point, is invariably true.

Visit FCTG’s whitepaper for more insight on business traveler behavior and trends.

 
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MONTREAL, August 8, 2019 – dormakaba, the provider of secure Saflok™ and Ilco™ electronic door locks released a video on its Ambiance Access Management Software that demonstrates how the system simplifies secure property access management for operators as it delivers a fully-connected mobile guest experience. Ambiance access management software lets operators remotely monitor door activity at one hotel or multiple properties. dormakaba is a total solution provider for the hospitality industry and one of the top three companies in the global market for access and security solutions. Click here for information on electronic door locks from dormakaba.

dormakaba’s Ambiance software makes hospitality access management smart and secure.  “With Ambiance and dormakaba’s connected RFID electronic door locks, operators can remotely monitor door activity in a secure, easy to use two-way communication,” said David Ginn dormakaba vice president Sales, Lodging Systems AS Americas. “Our video shows how Ambiance, integrated to the Property Management System, transforms the hotel experience for operators and guests.”

Click here for a video that demonstrates how Ambiance Access Management Software simplifies secure property access management for operators and delivers a fully-connected mobile guest experience.

Ambiance is dormakaba’s next-generation software solution meeting the property’s complete access control needs. Managed through configurable user permissions and secured system access, Ambiance allows operators to manage access for guests and staff throughout the property. Ambiance brings value, connectivity, mobility, scalability and enhanced user experience to the property access control management. Hotel operators have the option to remotely monitor door activity via 2-way communication to provide the ultimate guest experience in security and guest and staff management.

dormakaba is a total solution provider for the hospitality industry. Its extensive product portfolio gives architects, developers and property managers creative and operational freedom with versatile technology design solutions. Its systems address the functional needs of any hotel type by controlling and monitoring access at every entry point. dormakaba's guest-centric solutions merge security with convenience to create a safer more welcoming environment that enhances the overall guest experience.

 
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On Thursday, August 15, Wilson Electronics, the industry leader in cellular signal booster technology, will launch a new family of cellular amplifiers in Canada that feature industry's first foray into Multi-Tower Targeting (MTT) Technology, using its three outdoor-antenna-port configuration to receive cellular signal from multiple cell towers at the same time. The boosters will be integrated with WilsonPro Cloud remote functionality—enabling users and integrators to remotely manage, monitor, and adjust their cellular amplifiers and receive real-time updates with any mobile device, including tablets and smartphones.

The new amplifier covers up to 100,000 square feet of indoor coverage, making it ideal for hotels. Specifically, the booster will ensure that guests can stay connected to loved ones, make calls, map their location, or send a text to their boss overseas without thinking twice.

 
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NEWTOWN SQUARE, PA. – August 6, 2019 – AMResorts®an Apple Leisure Group® related brand announced today the appointment of Carolina Bellina as Senior Director of Canadian Sales and Consortia Relations.

In this position, Carolina will develop budgets, sales and marketing plans in support of AMResorts organization strategy for the Canadian market and North American consortia relations. She will report to Claudio Zboznovits, Vice President of Global Sales and Business Development.

“The Canadian market serves as the second largest market for AMResorts and is continuing to grow, so the addition of Carolina to our leadership team will allow us to better serve our partners in the region,” said Zboznovits. “Carolina’s extensive industry expertise, sales and marketing management and strategic planning make her a strong asset to the AMResorts team.”

Carolina brings over 20 years of experience in travel sales and marketing, working in numerous leadership roles at Occidental Hotels & Resorts in the Dominican Republic. She previously served as the company’s Senior Director of Sales and Marketing for the Canadian market where she was responsible for contracting and marketing 13 hotels and resorts across Mexico, Aruba, the Dominican Republic, Haiti, Costa Rica and Colombia. 

As the fastest growing luxury resort company in North America, AMResorts counts 66 open resorts across its portfolio of eight award-winning brands in Mexico, the Caribbean, Central America and Spain. AMResorts is continuing to expand with new properties slated to open by early 2020 including Secrets St. Martin Resort & Spa and Dreams Macao Beach Punta Cana

For more information about AMResorts, its eight brands and various properties and destinations, visit www.amresorts.com.

 
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Lisbon, Portugal July 2019,Great Hotels of the World, (GHOTW) the global sales and marketing representation company for upscale independent hotels, is strengthening its strategic partnerships and has partnered with UpMail, a leading provider of smart, cutting- edge technology focused on the direct B2B and MICE sales market.

UpMail is designed to increase conversion rates and improve sales performance by offering personalized, customizable email templates and optimised content - all with an effortless simple plugin that connects to Outlook, Gmail or Salesforce.

Trusted by over 500 Hotels across Europe, including brands like Wyndham Hotels & Resorts, Radisson Group, NH Hotels, Iberostar, Macdonald Hotels & Resorts, Virgin Limited Edition and Jurys Inn, UpMail is the only sales acceleration tool that helps hotel sales teams to target and track prospects quickly and easily, from prospecting through to proposals and client nurturing using data-driven, on-brand content that empowers salespeople to tell a more compelling story, with more impactful content.

“We are delighted to announce this partnership - Great Hotels of the World is focused on optimizing MICE and B2B revenue streams for our member hotels. In the MICE segment, our hotel teams face considerable challenges in creating relevant proposals for growing numbers of inquiries and in converting their group leads. UpMail will be key in helping them improve in both areas”. said Pedro Colaco, CEO of Great Hotels of the World.

Great Hotels of the World member hotels now benefit from preferential access to the UpMail tool, as well as to the underlying audit and performance analysis, with comprehensive support for their teams.

“With their strong track record in the MICE market, Great Hotels of the World is an ideal partner for UpMail” states Antoine Asselin, Founder of UpMail. “Our cutting-edge solutions are easy to install and use, and enable hotels to better target and personalize their Group and Event proposals, and thus increase their conversion rates”.

 

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