Toronto, November 16, 2022 — Canada's foodservice industry has shown promising recovery over the past year; however, growth slowed in the quarter ending September compared to a better-performing quarter last year, reports The NPD Group*. Visits to Canadian restaurants and foodservice outlets were up 6% in the quarter compared to a year ago, when traffic was up 12%. Consumer spending was up 10% in the quarter ending September 2022 compared to a 20% increase in the same quarter last year. 

"The closer we get to full recovery of the foodservice visits lost during the pandemic, the slower growth will be," says Vince Sgabellone, NPD foodservice industry analyst. "Additionally, the slower growth in the third quarter indicates the wave of pent-up demand for restaurants immediately after the lockdown may be colliding with the economic headwinds."

Traffic to quick service restaurants (QSRs), representing the bulk of all Canadian foodservice traffic, was up 6% in the quarter compared to last year. QSR consumer dollars grew by 9% compared to the same quarter a year ago. Looking at the year ending September 2022 performance for a longer trend view, all QSR dayparts grew traffic, led by morning meal and lunch. The morning meal, which includes breakfast and morning snack, increased visits by 13%, visits at lunch rose by 10%, supper traffic was up 9%, and P.M. snack visits were up 7% compared to the period a year ago. QSR customers' preference to dine in contributed to 82% growth in on-premises dining compared to a 2% decline in off-premises traffic compared to last year, according to NPD's daily tracking of the Canadian foodservice industry.


Full service restaurant (FSR) visits were up 10% in the quarter ending September compared to the same quarter a year ago. Consumer spending at FSRs grew by 13% in the quarter over last year. Like QSRs, all FSR dayparts, led by the morning meal, increased traffic in the year ending September 2022 compared to a year ago. FSR visits at morning meal rose by 56%, lunch traffic increased by 37%, supper grew by 26%, and P.M. snack by 34% in the twelve months ending September 2022 compared to a year ago. These significant traffic gains are versus declines in the year ending September 2021. On-premises dining at FSRs increased by 87%, and off-premises declined by 4% versus a year ago.  

"Despite the current headwinds, the biggest news is that the foodservice recovery endures," says Sgabellone. "Canadian consumers are continuing to return to restaurants, helping to reduce the deficit of visits that have accumulated since the start of the pandemic."


Songhees, Esquimalt and W̱SÁNEĆ territories | November 16, 2022 – After a tumultuous year that saw B.C. animal shelters overrun with shelter surrenders, Accent Inns Inc. is partnering with the BC Humane Society to deliver holiday cheer to shelter animals without fur-ever homes.

In the summer of 2022, Humane Canada raised concerns about the large number of ‘pandemic pets’ ending up in shelters. As inflation started to put cost pressure on pet owners coupled with return-to-office policies, ‘pandemic pets’ which were obtained during the pandemic were being surrendered to shelters.

Accent Inns, the hotel with heart, is bringing their support to local community shelters this year to show love to shelter workers, volunteers and their furry wards.

This howliday season, Accent Inns is helping four legged friends across the province by:

Hosting foster playdates in Victoria, BC, where BC Humane Society is headquartered with the goal of finding homes for as many pets as possible

Donating ten per cent of every leisure booking for the month of December to the BC Humane Society directly in funding support for veterinary care, pet supplies and licensing support

“BC Humane is seeing many dogs being surrendered due to behavioural issues which resulted from the difficulties in socializing young dogs during the pandemic,” says Penny Stone, Executive Director at BC Humane Society. “And now, as winter approaches, we are also working with remote and northern communities to bring in puppies and dogs who would otherwise suffer a long cold winter (where many would not survive). We really need foster homes to help take care of these dogs (and many cats), until we can secure permanent homes.”

“Over the past two years, we leaned heavily on our pets to provide balance and comfort,” says Mandy Farmer, CEO of Accent Inns. “When we heard the BC Humane Society had an influx of pets that needed homes we asked them, how can we help? We quickly came up with this plan to provide them extra support and love as they do their important work of finding homes for BC pets in need.”

To book your Howliday and to learn more about the campaign, visit here


Bethesda, MD – (November 9, 2022) – Marriott International, Inc. (NASDAQ: MAR) today announced its expansion into apartment-style accommodations with the launch of Apartments by Marriott Bonvoy. The company is seizing upon growing consumer interest among families and friends seeking more space for stays, propelled by the blending of work and leisure travel, and desire among younger travelers for wider accommodations options.

Marriott is building upon its 26 years of experience with Marriott Executive Apartments, its serviced-apartment brand in Asia, Europe, Middle East, Africa and Latin America. With the introduction of Apartments by Marriott Bonvoy, the company expects it will enhance portfolio growth globally and bring the serviced-apartment concept to Marriott guests in the U.S. and Canada. 

“Travelers planning vacations and long business trips today are seeking more choice in accommodations, and the introduction of Apartments by Marriott Bonvoy responds to those trends, while offering developers a premium product backed by our trusted name and distribution platform,” said Stephanie Linnartz, President, Marriott International. “With Apartments by Marriott Bonvoy, guests will be able to shop a wider array of accommodation options within the Marriott Bonvoy portfolio, growing their loyalty to the portfolio and its range of brand offerings.” 

Marriott plans to introduce Apartments by Marriott Bonvoy in the upper-upscale and luxury segments, distinguished from Marriott’s existing extended-stay brands, with distinctly designed products that reflect the local neighborhood for independent travelers seeking more space and residential amenities. Apartments by Marriott Bonvoy will feature a separate living room and bedroom, full kitchen, and in-unit washer and dryer, but will be differentiated from Marriott’s existing extended-stay brands by not providing certain traditional hotel services such as food and beverage, meeting spaces, and retail. Apartments by Marriott Bonvoy is anticipated to offer developers flexibility to build new properties or convert existing properties, with a design approach similar to the company’s successful Autograph Collection and Tribute Portfolio lodging brands, which offer consumers independent, uniquely distinguished hotel experiences. Apartments by Marriott Bonvoy will be backed by Marriott’s powerful reservations engine and Marriott Bonvoy, the company’s award-winning travel program with 173 million members.     

Among travel consumers and Marriott Bonvoy members, there is a growing desire for premium accommodations that provide home-like amenities as travelers combine work and leisure trips to reconnect with family and friends. According to Phocuswright research, three of the top five reasons for selecting an apartment-style rental are more room or space, access to a full kitchen and laundry, and home-like feel.1

Prospective developers can learn more about Apartments by Marriott Bonvoy and all the company’s brands on Marriott’s development website.


MARKHAM, Ontario, Nov. 8, 2022Maestro PMS, the leader in cloud hosted, private cloud and on-premise property-management systems for independent hotels and luxury resorts, conference centers, vacation rentals, and multi-property groups, has partnered with RoomChecking, a hospitality software provider who has aggregated every aspect of operations and communication into a digital platform that can be accessed from anywhere on property. Through integration with Maestro, RoomChecking allows hoteliers to simplify housekeeping operations, identify priorities, and maximize operational efficiency, all while creating a more positive working environment for hotel associates.

“Maestro’s integration with RoomChecking addresses several of the communications challenges facing hotel operators today, from improving housekeeping efficiency to more effective crisis management notification,” said Warren Dehan, president of Maestro. “Together with RoomChecking’s impactful suite of communications tools, and Maestro’s best-in-class property-management capabilities, we are providing yet another way for our hotel partners to remain in control of their property, despite having fewer hands on deck.”

Operating a hotel today can be a challenge due to limited available labor and rising guest expectations. To deliver a positive guest experience, operators must embrace new methods of communication between different hotel departments. As a result, Maestro is continuing to invest in integrations that allow hoteliers to provide more control over their properties by giving individual workers greater access to information.

Using RoomChecking, hotel operators can control everything from maintenance to housekeeping priorities, employee scheduling, guestroom management, and more. The system allows individual workers to flag necessary tasks and problems, such as maintenance issues or priority guests who require additional service. This platform is also invaluable for crisis management and time-sensitive messages, thanks to its ability to push messages from one department to another in a moment’s notice.

RoomChecking also collects data and logs from communications and can analyze this data over the long term to discern trends capable of improving operational efficiency. By examining this data, hotels can discern which areas of the hotel need additional attention and even diagnose chronic issues such as HVAC maintenance or Wi-Fi dead zones.

Working Together at JARO Hotels

RoomChecking enables hotel workers to take ownership over different aspects of hotel operations, particularly thanks to its access to the cloud, and integrations with Maestro’s leading PMS. These integrations make the technology fast and simple to roll out in an active hotel environment without interrupting operations. Today, six JARO Hotels across Canada are live with RoomChecking and Maestro’s integrations.

“RoomChecking has been a WOW for our housekeeping and maintenance team,” said Nadine Bolduc, General Manager at JARO Hotel Plaza Québec. “This program is the most accurate for communication between departments. Without RoomChecking and Maestro, our team would be lost. This technology should be in place in every hotel.”

Thibaut Godicheau, Ambassador at RoomChecking, had this to say: “Running a hotel can be difficult but communicating in a hotel environment doesn’t have to be. I have seen many housekeeping and maintenance workers run from one corner of a hotel to another as they try to get a handle on each crisis after it arises, and we founded RoomChecking to prevent situations like these from ruining the hotel experience for both guests and workers. We are excited to partner with Maestro and deliver these capabilities to more operators across Canada and return agency to hoteliers everywhere.”

For more information on Maestro PMS, visit For more information on RoomChecking, visit


HVS and STR are pleased to provide you with the quarterly report of the Canadian Lodging Outlook. Each report includes occupancy (occ), average daily rate (ADR), and revenue per available room (RevPAR) for six major markets.

If you would like detailed hotel performance data for all of Canada, STR offers their Canadian Hotel Review. The Canadian Hotel Review is available by annual subscription. For further Information, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it. or +1 (615) 824-8664 ext. 3504.

HVS Canada performs major portfolio appraisals and single-asset consulting assignments and valuations from coast to coast. Our professional team is expert in appraisal work, feasibility studies, market studies, portfolio valuation, strategic business planning, and litigation support. The managing partners in the Montreal, Toronto and Vancouver practices have their AACI, MAI, and MRICS/FRICS appraisal designations, and all associates are candidate members of the Appraisal Institute of Canada. HVS partners and associates are also members of the Appraisal Institutes of Alberta, New Brunswick, and Nova Scotia. Our bilingual associates enable us to work in French, which is of utmost importance in the provinces of Quebec and New Brunswick.

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