WebRezPro Enhances Guest Service Delivery with ALICE Integration


Calgary, AB – April 21, 2020 – WebRezPro cloud property management system (PMS) by World Web Technologies Inc. (WWT) now offers direct integration with ALICE, a leading hotel operations platform that streamlines internal communications, task management and service delivery. The combined solution empowers hotel staff to step up customer service response times and personalization.

Direct integration between ALICE and WebRezPro gives hotels a more complete view of their guests and improves customer response times. By automatically consolidating reservation data from the PMS with the ALICE application, the integration allows hotel staff to access all relevant guest information with guests’ requests in real time and triggers timelier guest messaging.

Without a direct interface between the two systems, hotel staff must crosscheck reservation data manually, which can lead to data inaccuracy, delayed response times and missed opportunities for service personalization.


ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,500 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Marriott International, Hilton Hotels & Resorts, Hyatt Hotels Corporation, Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, Fairmont Hotels & Resorts, and The Leading Hotels of the World. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the 2019 Forbes Travel Guide Brand Official Staff Technology Platform, an Inc. Best Workplaces of 2019, a Top 10 Best Places to Work in Hotel Tech by Hotel Tech Report in 2020, winner of Best Concierge Software, and Finalist for Staff Collaboration Software (Best in North America), Housekeeping, Facilities Maintenance Management, and Preventative Maintenance Software at the 2020 HotelTechAwards. For more information, visit https://www.aliceplatform.com.

About WebRezPro

WebRezPro is a powerful, easy-to-use cloud property management system for all accommodation types and sizes. The fully integrated and automated system saves lodging operators time and boosts revenue by streamlining and modernizing front desk and back office operations. Bringing the benefits of the cloud to 1,500+ properties in 40 countries, WebRezPro is a product of World Web Technologies Inc., an Internet marketing and software company for tourism and hospitality since 1994. For more information, visit www.webrezpro.com.


Janie Agar, Director of Sales & Marketing

World Web Technologies Inc.

Ph: 1.800.221.3429

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